Growtrics

PRIVACY POLICY

Last updated 22 March 2026

Growtrics Pte. Ltd. (“Growtrics”, “we”, “us”, or “our”) operates a mobile application and related services (collectively, the “Services”).

We are committed to protecting your personal data and maintaining transparency in how we collect, use, and share it. This Privacy Policy explains what data we collect, how we use it, and your rights.

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal data in the following ways:

(a) Information You Provide

When you use the Services, you may provide:

  • Name
  • Email address
  • Mobile number
  • Gender
  • Account credentials
  • Content you create (e.g. answers, written responses, drawings, uploaded files)

(b) Automatically Collected Information

When you use the Services, we automatically collect:

  • Device information (e.g. device type, OS, IP address)
  • Usage data (e.g. interactions, navigation, timestamps)
  • Log data (e.g. app performance, diagnostics)

(c) Learning and Interaction Data

To deliver our core educational features, we collect:

  • Responses to questions and assessments
  • Learning progress and performance metrics
  • In-app interactions (e.g. taps, swipes, viewing activity)

(d) Payment Information

Payments are processed by third-party payment processors (e.g. Stripe).
We do not store full payment card details.

(e) Location Data

We may collect approximate or precise location data if you grant permission.
You may disable this at any time via device settings.

2. How We Use Your Information

We use your data to:

  • Provide, operate, and improve the Services
  • Deliver personalised learning experiences and recommendations
  • Perform automated grading and generate feedback
  • Communicate updates, support responses, and service notifications
  • Monitor usage, detect fraud, and ensure platform integrity
  • Conduct analytics and internal research
  • Comply with legal obligations

We do not sell your personal data.

3. Use of AI and Third-Party AI Services

To power key features of the Services, we use third-party artificial intelligence (“AI”) providers.

(a) Data Shared with AI Providers

We may transmit the following data to AI services:

  • User-generated content (e.g. answers, prompts, uploaded documents)
  • Learning context (e.g. subject, difficulty level, progress)
  • Interaction inputs required to generate responses
  • Limited identifiers (e.g. anonymised or pseudonymised user ID)

We do not intentionally share direct personal identifiers (e.g. full name, email) unless necessary for a specific feature.

(b) AI Service Providers

We may engage trusted AI providers, including but not limited to:

  • OpenAI
  • Google (including Google Cloud AI services)
  • Anthropic
  • xAI (Grok)
  • Amazon Web Services (AWS AI/ML services)

(c) Purpose of Data Sharing

We share data strictly to:

  • Generate personalised academic feedback
  • Perform automated grading and evaluation
  • Provide explanations and tutoring assistance
  • Deliver adaptive learning recommendations
  • Improve accuracy and relevance of AI-driven features

(d) User Consent

Where required, we obtain your explicit consent before transmitting personal data to AI providers.

By using AI-powered features, you acknowledge and consent to such processing.
You may opt out of AI features through your settings, though this may limit functionality.

(e) Data Protection by AI Providers

All AI providers are contractually required to:

Process data solely on our behalf
Implement appropriate security safeguards
Not use your data for independent purposes

4. Sharing of Information

We may share your information with:

(a) Service Providers

Including hosting, analytics, customer support, communications, and payment processing providers.

(b) Business Partners and Affiliates

Where necessary to deliver Services, subject to confidentiality obligations.

(c) Legal and Regulatory Authorities

Where required to comply with applicable laws or protect rights, safety, and security.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes described in this Policy
  • Comply with legal, accounting, or regulatory requirements
  • Resolve disputes and enforce agreements

6. Your Rights and Choices

You may:

  • Access, update, or correct your data via account settings
  • Request deletion of your account and personal data
  • Opt out of marketing communications
  • Withdraw consent where applicable

Requests can be made via the contact details below.

7. Security

We implement administrative, technical, and organisational safeguards to protect your data.
However, no system is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links and Services

The Services may contain links to third-party websites or services.
We are not responsible for their privacy practices.
We encourage you to review their privacy policies.

9. Children’s Privacy

If the Services are used by minors, we expect parental or guardian consent where required under applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be reflected by the updated “Last Updated” date.
Continued use of the Services constitutes acceptance of the updated Policy.

11. Contact Us

If you have any questions or requests, please contact us at: hello@growtrics.ai