Growtrics

Refund Policy

Last Updated: 24 February 2026

Growtrics Refund Policy

Growtrics Pte. Ltd. (Growtrics, we, us, or our) provides digital learning services through subscription-based access on our website. This Refund Policy explains our approach to refunds, cancellations, and billing matters in connection with purchases made on the Growtrics website.

By completing a purchase on our website, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. General Refund Policy

Growtrics delivers digital services and content that are made available immediately upon successful payment. As such, all payments are non-refundable, except as expressly stated in this policy.

We do not provide refunds for:

  • Change of mind after purchase
  • Partial use of a subscription period
  • Unused time or remaining access
  • Early cancellation of a subscription

2. Free Trial Period

  • No payment will be charged until the free trial period ends.
  • You may cancel at any time during the free trial to avoid being charged.
  • Once the free trial converts into a paid subscription, the terms of this Refund Policy apply.

3. Subscription Cancellations

  • Subscriptions renew automatically unless cancelled before the renewal date.
  • Cancelling a subscription prevents future charges.
  • Cancellation does not entitle you to a refund for the current billing period.
  • Access to Growtrics remains available until the end of the paid subscription term.

4. Exceptions and Refund Review

Refunds may be reviewed and granted at Growtrics’ discretion in limited circumstances, including:

  • Duplicate charges caused by a system error
  • Incorrect billing amount charged
  • Verified technical issues that prevent access to Growtrics for a prolonged period
  • Charges made after a confirmed cancellation

If a refund is approved, it will be issued to the original payment method used for the transaction.

5. 30-Day Money Back Guarantee Policy

Upon receiving an explicit request for a refund by the user via email to support@growtrics.ai, we will review within 10 business days if it meets the following criterions:

  • The user must explicitly express and prove both qualitatively and quantitatively that they have not had a meaningful academic improvement during the time of usage by the app.
  • The refund request can only be made during the course of the first plan purchased after the free trial period. Hence, no subsequent plan will be allowed for this guarantee policy.
  • The user has ensured a moderate usage of the app for a minimum of 30 hours and completed at least 200 questions.

Should the criterions be satisfied, the refund process will take no longer than 30 calendar days from the time of review approval. Any and all decisions by the Company are final and cannot be further disputed.

6. Payment Disputes

If you believe a charge is incorrect, we encourage you to contact us directly before initiating a chargeback with your payment provider. Unresolved chargebacks may result in temporary or permanent suspension of access to the Growtrics platform.

7. Contact Information

If you have questions about this Refund Policy or wish to request a refund review, please contact us within 7 days of the charge date:

Email: support@growtrics.com

All requests are assessed on a case-by-case basis. Submission of a request does not guarantee approval.

8. Updates to This Policy

Growtrics may update this Refund Policy from time to time. Any changes will take effect upon posting on our website.

Growtrics Software Delivery Policy

Growtrics Pte. Ltd. (Growtrics, we, us, or our) provides access to its software and digital learning services through online delivery methods. This Software Delivery Policy explains how our services are made available to users after purchase or registration on the Growtrics website.

By using our website or purchasing a subscription, you acknowledge that you have read, understood, and agree to this Software Delivery Policy.

1. Nature of Software Delivery

  • Growtrics is a software-as-a-service (SaaS) platform. We do not ship physical goods.
  • All software, features, and learning content are delivered digitally via tablet-based access and/or supported applications through user accounts created with Growtrics.

2. Account Access and Activation

  • Access is typically granted immediately or within a reasonable period.
  • Users must create and log in to an account using a valid email address.
  • Growtrics may require email verification or additional authentication steps.
  • Growtrics is not responsible for delays caused by incomplete registration, incorrect user information, or failure to verify an account.

3. Subscription-Based Access

  • Software access is granted for the duration of the active subscription period.
  • Access expires at the end of the subscription term unless renewed.
  • Cancelling a subscription stops future billing but does not revoke access already granted for the paid period.

4. Technical Requirements

  • A compatible device
  • A stable internet connection
  • A supported application version

Growtrics does not guarantee compatibility with all devices and/or operating systems.

5. Service Availability

While we strive to ensure continuous availability, Growtrics does not guarantee uninterrupted access at all times.

Access may be temporarily limited or unavailable due to:

  • Scheduled maintenance
  • System updates or improvements
  • Technical issues beyond our reasonable control

Such interruptions do not constitute a failure of software delivery.

6. Updates and Modifications

  • Update, modify, or improve software features
  • Add or remove functionality
  • Change content, interfaces, or system requirements

These updates may occur automatically and do not require user consent. Continued use of the platform constitutes acceptance of such updates.

7. Access Restrictions and Suspension

Growtrics reserves the right to restrict, suspend, or terminate access where:

  • There is a breach of our Terms & Conditions
  • Fraudulent, abusive, or unlawful activity is detected
  • Required payments are not successfully processed

Such actions do not entitle the user to a refund unless otherwise stated.

8. Contact Information

If you experience issues accessing Growtrics software or have questions about this Software Delivery Policy, please contact us at:

Email: support@growtrics.com

9. Updates to This Policy

Growtrics may update this Software Delivery Policy from time to time. Any changes will take effect upon posting on our website.