Don’t just hire people.Get the work done.

Growtrics provides the people, process, management, QA and automation required to run a defined capability for you, and stays accountable for how it performs.

Key message

You are not buying five people.You are buying a capability that someone is accountable for operating.

02What you can buy

Four operated capabilities.

Each is scoped, staffed, managed and measured by Growtrics.

01Managed EngineeringA managed engineering capability rather than a collection of uncoordinated developers.
02Managed QA & EvaluationQuality, test execution, regression, evaluation and reliability support.
03AI OperationsHuman-in-the-loop AI workflows, evaluation, annotation, research, monitoring and related operations.
04Managed Business OperationsDefined customer, research, finance, marketing or administrative functions where the work can be standardised and measured.

03The difference

People, or a capability?

Adding people gives you capacity. An operated capability gives you capacity with someone accountable for the result.

Buying individuals compared with buying an operated capability
	Buying individuals	Buying an operated capability
Who manages the work	You do, person by person	Growtrics, against an agreed scope
Who is accountable	Each individual, for their tasks	Growtrics, for the function’s performance
Quality	Depends on who you hired	QA and review built into the operation
Improvement	Ad hoc	Process and automation improved continuously
Scaling	Hire, onboard, repeat	Capacity adjusted around the work

04What’s inside

Everything needed to run it.

01PeopleThe right mix of skills, assembled and managed by us.
02ProcessA documented way of working, agreed with you.
03ManagementAn accountable lead for the operation, not only the tasks.
04QualityReview, testing and evaluation built into the run.
05AutomationManual work reduced over time, as the operation matures.

The five pillars are always present; their size depends on the function.

05Operating measures

Measures agreed before the work starts.

Every operated capability has a scope and a small set of measures we agree up front and report against. The measures depend on the function; typical examples:

M01Service levels and turnaround
M02Quality and accuracy thresholds
M03Throughput and backlog
M04Escalations and resolution
M05Cost per unit of work
M06Automation coverage over time

Examples · measures are agreed per engagement

06How it starts

Scope.Model.Run.

01
Scope
Define the function, its inputs and outputs, and what good looks like.
02
Operating model
Design the team, process, QA and tooling around that scope.
03
Managed service
Run it, report against the agreed measures and improve it.

07Start a conversation

Bring us the problem · we build the team

Which function do you need run?

Tell us about the problem, the outcome you need and the team you have. We’ll help you work out what to build, who should build it and how to put it to work.